Order FAQs

GENERAL SHIPPING INFO

Please note that all sales are final. We cannot make additions or adjustments to orders once they are placed. We cannot combine orders once placed.

We ship all packages via USPS Priority Mail. Please note that shipping times do not include processing time of 5 - 14 business days before your order leaves the nursery. Order processing accounts for your place in our order queue, and the time it takes our team to pull, clean, wrap, and pack your plants for shipment.

If your order is returned to us because the shipping address was not correct, we can re-ship the order but you will have to pay for the shipping costs of the second shipment.

We cannot ship live plants outside of the United States. We can only ship seeds internationally (**excluding UK and AU). If you place an order for anything besides seeds to be shipped to an international location, your order will be canceled, and you will be refunded. California Carnivores will not be responsible for additional costs due to importing, such as customs charges. 

It is good practice when ordering live plants to consider local weather and have a plan for delivery during extreme heat or cold. We do our best to be aware of large weather systems which might affect shipping or delivery of our plants regionally, especially over winter. However, we ship all over the country year-round, and not all regions are supportive of plant life year-round. We appreciate your partnership in ensuring our special plants have the best chance of making it to you safe and sound!

SHIPPING PRICES

We ship all plants via USPS. Our rates are passed through directly from USPS, and will vary depending on shipment weight and destination.  

SHIPPING GUARANTEE

All plants are guaranteed to arrive healthy and in good condition. If plants arrive dead or in poor health, we are happy to issue a refund or replacement (though replacements are subject to availability). If you are worried about your plants for any reason upon arrival, we ask that you contact us within 48 hours of delivery at info@californiacarnivores.com or call us at 707-827-3018.  Please be sure to take a clear photo of the damaged plant upon arrival.

The plants we photograph for our website are representative of the plants we ship. Plants are photographed during their growing season.  While dormant, they may appear smaller, or maybe even dead, but will quickly grow to look like the ones photographed when they resume growth if properly cared for.  We ship dormant plants with a "Dormant" label.

SHIPPING SCHEDULE

Our current order volume is very high! Your package will ship 5 - 10 business days from the date your order is placed. We appreciate your patience as our team works hard to pick, pack, and ship your plants with speed and care!